Refunds & Cancellations

This policy covers one-on-one sessions booked and paid for through this website. It applies to the deposit collected at booking time.

Deposit

A 30% deposit is collected at booking to confirm your slot. The remaining balance is collected separately before or at your session.

Cancelling a session

• More than 24 hours before your session: full deposit refund.
• Within 24 hours of your session: the deposit is forfeited.

This reflects that a slot cancelled at short notice usually can't be resold to another client. If you have a genuine emergency, contact us directly. Exceptions are handled case by case, not automatically.

Rescheduling

You can reschedule a session for free, up to twice, with at least 24 hours' notice. Reschedule requests inside the 24-hour window are treated as a cancellation under the policy above.

No-shows

If you don't attend a booked session without cancelling or rescheduling, the deposit is forfeited. The remaining balance is not charged.

Refund timing

Approved refunds are issued to your original payment method through our payment processor, Cashfree Payments, and typically reach your account within 5-7 business days.

Requesting a cancellation, reschedule, or refund

Message us on WhatsApp with your booking reference, or email hello (at) hoopyogi (dot) com.